Troubleshooting FTP / Publishing Issues

Using FTP with 90 Second Website Builder is pretty simple to do.  However, publishing thru FTP also relies on other entities and services beyond 90 Second Website Builder to be functional (your operating system, your firewall, your web hosting provider, your Internet connection/ISP, etc.)  These components are also involved in the transfer of files.

So when you are having difficulty connecting thru FTP or uploading files, there are several things you can do to narrow down what the culprit might be.

First…Let’s understand how FTP works.

An FTP application simply connects your computer to a web server so that it can transfer files (FTP = File Transfer Protocol) from your local PC to your remote web server.  But it needs to know HOW and WHERE to connect.

That is determined by these settings:

Host name (IP address of the server)
Username ( the hosting account user name – usually the same as the cPanel login.)
Password ( the hosting account password – usually the same as the cPanel login.)
Port (almost always 21)

90 Second Website Builder is not an actual FTP program.  It can only ACCESS your built-in Windows OS FTP engine.  So troubleshooting FTP issues starts there. Assuming your login credentials are correct (user, pass, ip), there are only so many things that can be stopping you from publishing.

This is the full list of possibilities:
1. PASV mode.  Try both ON and OFF.  Some cloud platforms may want PASV to be off, but it can depend on your local connection settings. You do this in your 90 Second Website Builder PUBLISH settings.  Just EDIT your location setting to toggle PASV mode on or off.

2. Firewall.  Turning this OFF fixes this issue 90% of the time. It bypasses any security warnings your system may be giving you.  You do this in your Windows OS settings.

3. Your Windows FTP engine setting might need to change in the software.  90 Second Website Builder accesses your Windows OS built-in FTP engine when it publishes.  But there are two options in Windows and the software allows you to toggle between them: WININET and WINSOCK.  WININET is most popular and usually faster, but you can switch to WINSOCK in your 90 Second Website Builder configuration by going here: Menu > Tools > Options >Publish & Preview and set FTP Engine to winsock. Be sure to restart.

4. Make sure your anti-virus software is not running.  Sometimes it will interfere with your FTP connection. This is especially true for Norton Anti-Virus .

Try the above FTP engine settings, anti-virus software and your security firewall settings as well as PASV/NO PASV modes.  Other than that, there’s nothing else within the software that has to do with your connection to the host.

You can look any Microsoft error codes you might be getting  here:


Also, you can always publish manually using a 3rd party FTP (instead of Windows).  90 Second Website Builder allows you to publish locally so you can  upload using your cPanel File Manager or the FTP app of your choice (FileZilla, WINSCP, etc.).  This way, you go around any Microsoft issues. This video shows you more about this concept:

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